We want you to be completely satisfied with your purchase. Please read our return and exchange policy carefully before placing your order.
Returns or exchanges are only accepted within 3 days of delivery.
Unboxing video is mandatory to claim any return or exchange request.
The video must clearly show the package being opened from sealed condition.
The issue (damage/defect) must be clearly visible in the same video.
The product must be unused, in its original packaging, and in the same condition you received it.
If the item is damaged or defective upon delivery, we offer a return or exchange, provided:
You share a proper unboxing video immediately after opening the package.
You notify us within 3 days of delivery.
All non-warranty items also require an unboxing video for any return or exchange claim.
Claims without valid video proof will not be accepted.
Unboxing video is not provided.
Request is made after 3 days of delivery.
Product is used, damaged after delivery, or not in original condition.
Product was purchased on sale or under clearance (unless damaged in transit).
Record an unboxing video while opening the package.
Contact our support team within 3 days of delivery.
Share your order details along with the unboxing video.
Our team will verify and guide you through the next steps.
We reserve the right to approve or reject return/exchange requests based on the evidence provided..
We aim to ensure a smooth and fair exchange process for all our customers. Please read the exchange terms below carefully before initiating any request.
You can request an exchange within 3 days of delivery.
An unboxing video is mandatory to approve any exchange request.
The video must start before opening the package and clearly show the full unboxing process.
Any damages, defects, or wrong items must be clearly visible in the same video.
Product received in damaged or broken condition
Wrong product or item delivered
Missing parts or accessories (shown clearly in the unboxing video)
Products must be unused, in their original packaging, and in resellable condition.
No exchange will be accepted without an unboxing video.
The request must be made within 3 days of receiving the order.
For non-warranty items, the unboxing video is also mandatory, regardless of the issue.
No unboxing video is provided.
Request is raised after 3 days of delivery.
Product has been used, altered, or damaged after delivery.
Issue is due to personal dislike, change of mind, or minor packaging damage.
Record a clear unboxing video before opening the package.
Contact our customer support team via [insert contact method: email
Share your order details and the unboxing video.
Our team will verify the issue and confirm eligibility for exchange.
If approved, we will arrange the exchange process or guide you with the next steps.
We reserve the right to reject any exchange request that doesn’t comply with the above policy.
